Thursday, August 09, 2007

Customer Service RAVE!!!!



Usually you don't hear many raves about customer servce... especially when it comes to a computer company, but I just got off the phone with the Apple Business Department and Apple Financial Services and I was blown away!

We got home last night from the PUG retreat to find that Apple had JUST released the awesome NEW iMacs (and a bunch of other great stuff too!!), which was a total bummer because we had JUST received our new (old) iMac. I called them right up and not only did they arrange for a COMPLETE return of the old machine, but they ordered us a brand new souped up iMac that is a MUCH better computer and for nothing more than we were already paying!!! SCORE! Check this baby out: we got the 24" 2.8Ghz iMac with a 750GB internal HD, fully loaded with all the goodies including Final Cut Express which was highly recommended to us by the amazing Bill & Marleen at the retreat. The new iMac also includes the iLife '08 suite (which rocks!), a better HD graphics card, firewire 800 port (finally), a Dual-layer DVD drive, and the new sexy slim keyboard!!

I'm SO excited...like a kid in the candy store!! Yummy!! :)


UPDATE: We also picked up a .Mac (dot Mac) account to sycronize our calanders & addressbooks, and to also give us a little off-site storage incase of an emergency. What I didn't know if that .Mac just increased the storage to 10GB!!! I (heart) Apple.

9 comments:

STEVE DePINO said...

Wow that is a score!!!
I talked to them yesterday and they wouldn't update my software that I just got with my mac 2 weeks ago. :(
I guess it depends on who you get on the phone.

Mary Bess said...

ugh!! call them back and tell them you want to talk to the business department. they tend to take better care of you when they know you'll be a repeat buyer.

Carla Ten Eyck said...

Or a blog evangelist! :P

Mary Bess said...

hahahah indeed!

Studio Foto said...

Awesome!! that happened to us also. We bought the iMac power PC and just 2-3 days later the intel came out. We returned the first one and got the new one. Good Job guys. Now the big question who gets the new computer????? :p

Krista Guenin Photography said...

That is the COOLEST!!

Tabitha & Larry said...

Its very pretty. Larry (my hubby) has been talking not stop about the new machine. I can see it in our near future :) Congrats on all of your new gear!

Robin Dini Photography said...

SWEET! It's always good to ask questions....what's the worst, they say no?! Rock on!

Sofia said...

so jealous!!! I bought mine a month ago so i don;t think they will take it back....oh well I'll just let me assistant keep working on her clunky old imac. =)